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Return & Refund Policy

Returns

When are returns accepted and what can I return?

You can return all those items which have any size issue, manufacturing defect or if any wrong products are delivered. Return should be raised within 7 days of receipt for a full refund of the item purchased with no questions asked. Conditions for returns are given below:

  1. In case of manufacturing defect/size issue with the product, the same can be returned to us within 7 days of receipt.
  2. Returns are only accepted for items which are unused, untagged, unwashed and not over tried. Also, the original invoice should be present with the returned package.
  3. Inspection of the item will be done by the Colorauction Team. The refund will only be initiated only after the approval from our team.
  4. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
  5. Once the Return request is raised by the Customer, the Returned product should reach to us within 5 days from the date of request raised at the following address : Full address goes here. Beyond this time frame the Return request will be marked as Null and Void.
  6. In case of manufacturing defect, an intimation has to be given to Colorauction team via email within 24 hours, post 24 hours no manufacturing defect product will be entertained.
  7. Manufacturing defect email should be supported with clear images of the defect. Any product that exhibits physical damage by the user will not be accepted.
How to return products?

Raising a Return request.

  1. Click on the Return Form given below
  2. Return Form
  3. Fill in your details in the form with the Reason For Return as well.
  4. Click on Submit

Refund

All security deposits placed with https://maxsurebidders.com are refundable only if you do not have any outstanding bids and offers, have not used the Buy Now option on a vehicle and have no outstanding balances on your account.

If a vehicle has already been acquired for you from the Auction Clearing House and you (the buyer) do not pay in full the invoice issued in connection with this vehicle, you will forfeit your security deposit (and it will NOT be refundable) because https://maxsurebidders.com will need to cover the costs related to acquiring the car on your behalf and other related costs. You will also be responsible for other costs and expenses in connection with your purchase.

Your refund will be returned to you in the way which it was provided to https://maxsurebidders.com. We process successful refunds within 1 business day from the date that you requested a refund.

For refunds by credit card, it may take from 5 - 15 days to be reflected back on your credit card (depending on your financial institution). This timing is dependent on your bank and/or card issuer as we process your refund request within 1 business day from the day you request it (usually on the same business day requested).

For refunds sent by wire there are additional charges as a result of bank fees related to wire transfers. Wire refunds will be subject to outgoing wire fees which will be deducted from the refund amount.

  1. Indian Customers - Bank Wire Fee ₹1200
  2. International Customers - Bank Wire Fee ₹2500